An assistant that answers from your own documents
Grounded in your handbook, with a source line under every answer saying which document it came from.
The question
a support assistant that answers from my own documents
Yes, and the answer carries the document it came from. You upload text through the console, and she answers ordinary questions from it. The line naming the source is written by the application rather than by the model, so she cannot cite a document she was not given.
Who this is for
Somebody running support for a product or a service, who is tired of answers that sound right and are not in the handbook.
A floor, a citation rule, and no document name in the prompt
Three decisions do the work, and each one was made after a run that went wrong.
Passages reach her fenced, numbered and unnamed, so a document title never enters the prompt and she could not cite one by name if she tried. She declares which numbered passages she used; the application checks the answer actually carries them, drops invalid numbers, refuses to attach a source to a refusal, and mints the line itself. Below a measured relevance floor she is handed nothing at all and answers as an ordinary bot.
What it will not do
PDF is refused, deliberately: extraction is a silent quality cliff, and a badly extracted file produces chunks that look like text and retrieve like noise. And when the documents do not cover a question there is no announcement, because a lookup that found nothing is not news.
What this needs, and what state it is in
Read from the same table the ways-in page renders, so it cannot be current there and stale here.
The doors this touches
Over a chat network built
What runs today: the chat core embedded in-process, with no daemon and no exposed port, one directory as the only SDK importer, and one core hosting every enabled bot with commands serialized and events routed per profile
Over a web server, as an ordinary web assistantstarted
More than nothing, honestly: a demo route drives the real interaction engine, consent logic and persistence over the fake adapter, with a deterministic rules layer, a 25 message budget and synthetic data. The admin console and the public archive are web surfaces rather than chat ways in
The web door is the one most readers of this page assume they are buying, and it is not finished. The door that is built is a chat network you would have to adopt. That is the honest answer, and it will cost us some readers.
The pages that carry the checks
This page makes no claim of its own. Each one below is where the thing is written down with the way to verify it.
What to read
The knowledge base page carries the retrieval steps, the floor and the citation rule, each with where to check it.